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Instructor led training is provided with every Telebase package that is sold. TMI will provide the training either at our TMI training facility or at the customer premise.
TMI training personnel will provide a Telebase Client User Guide and a Telebase Training Manual for the attendees at each training session.

TMI’s Support Services include training, help desk support, software patches, new software releases and a client advisory committee ensuring support before, during, and after the successful implementation of the Telebase system.
TMI offers three levels of annual support contracts: bronze, silver and gold.

*Gold*	*Silver*	*Bronze*	*Description*
			TMI Help Desk support services 8:00 am to 5:00 pm Monday to Friday, excluding statutory holidays.
			Software patches
			One client representative on the TMI user advisory committee.
			New software releases
			Help Desk support *includes operational issues* for the first 90 days. After 90 days, support for operational issues is subject to time and materials charges at TMI professional services published rates *less 50%.*
			Help Desk support *does not include operational issues. Support for operational issues is subject to time and materials charges at TMI professional services published rates less 30%.*
			Help Desk support does not include operational issues. Support for operational issues is subject to time and materials charges at TMI professional services published rates.
			Note: Help Desk support is restricted to software issues.